1. Who can qualify for this offer?
This offer is available to customers who purchase a qualifying Bean to Cup coffee machine from John Lewis or Harrods wesbite between 1st December 2019 and 31st December 2019.

2. What is the closing date for claims?
All claims must be made by Midnight on 31st January 2020. Claims received after this date will not be accepted. Please note if your claim has been rejected and you need to re-submit any further details, this must be recieved by Midnight on 14th February 2020.

3. How and when do I get my gift?
Once you have submitted your claim, your claim will be validated and if successful, you will receive an email confirming your gift is being processed. Please allow up to 30 days for delivery of your gift from the date of the confirmation.

4. I have not received my gift, what should I do?
If you have not received your gift in the time set out please contact us.

6. I cannot upload my invoice, is there another way to claim?
If you are struggling to upload your invoice to the claim page, please contact us.

7. If I have any questions that were not answered here, who can answer them?
If you have a question that is not listed here, please contact us.